General troubleshooting
If you need assistance with the game, please follow these steps:
- Update your Windows and GPU drivers.
- Verify the integrity of the game files or reinstall the game.
- In case of an EAC error, check this guide.
- Check our list of known issues and their potential workarounds.
- Ensure your PC meets the minimum hardware requirements (Intel i5 4570/AMD Ryzen 3 3200G, NVidia GTX 960 or equivalent, 8GB RAM)
- Run the game as Admin and ensure your Antivirus or Firewall isn't blocking the game from starting or installing correctly.
- While overclocking can improve performance, it may lead to instability and increased heat production. If you encounter problems, consider reverting to the standard clock settings.
- Try starting the game using the Compatibility Mode (DX11) under Launch Options
If the problem persists, please reach out to our support team.
Troubleshooting
E.g., crashes, low performance, connectivity issues, or game not launching.
Share as many details as you can, including how to reproduce the issue
Please compress to a .zip/.rar and attach your dxdiag.txt, any useful video/screenshots, and if applicable, your crash files under %USERPROFILE%/AppData/Local/Duckside/Saved/Crashes
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