General Troubleshooting
If you need assistance with the game, please follow these steps:
- Make sure your operating system and - if on PC - GPU drivers are up to date.
- Verify the game files or reinstall the game.
- Check the Gameplay and Troubleshooting sections for solutions.
- Ensure your PC meets the minimum hardware requirements.
If you still need help (PC):
- Email with:
- A clear subject (e.g., "Crash while talking to Donkey").
- A detailed description of the issue and how to reproduce it.
- The game version.
- Your save file (if related).
- The log file (see below).
Where to find save and log files:
- Folder:
C:\Users\YOURNAME\AppData\LocalLow\Lazy Bear Games\Graveyard Keeper\. - Save file:
1.dat(ignore.infoor.sqlite3). - Log file:
Player.log(if large, send the last ~300 lines).
Note: Logs reset every time the game restarts, so send them before relaunching.
Console/mobile: Use the request form below.
Troubleshooting
E.g., crashes, low performance, connectivity issues, or game not launching.
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