Reporting bugs and glitches helps us spot what’s going wrong and fix it faster — which means a better experience for all renovators! Thanks for taking the time to help us improve the game! 🏠🛠️

Before reaching out, please:

• Make sure your game, operating system, and drivers are up to date
• Check our known issues list to see if this is already on our radar (and if a workaround is available)
• If you’re dealing with performance issues or crashes, please check our troubleshooting article instead!

If the bug still happens, contact our Support team and include as much detail as possible:

• A short description of the last few steps you took before it happened
• A screenshot (or ideally a video) showing the issue
• If relevant:
  • Your system specs
  • Your files from:
    • Windows: %USERPROFILE%\AppData/Local/CozyGame/Saved
    • macOS: /Users/USERNAME/Library/Containers/com.YourCompany.CozyGame/Data/Library/Application Support/Epic/CozyGame/Saved

The more info you can share, the quicker we can track it down and squash it! 🧡