General Troubleshooting

If you need assistance with the game, please follow these steps:

  1. Update your Windows and GPU drivers.
  2. Verify the integrity of the game files or reinstall the game.
  3. In case of an EAC error, check this guide.
  4. Check our list of known issues and their potential workarounds.
  5. Ensure your PC meets the minimum hardware requirements (Intel i5, NVidia RTX 2070 or equivalent, 16 GB RAM).
  6. Run the game as Admin and ensure your Antivirus or Firewall isn't blocking the game from starting or installing correctly.
  7. While overclocking can improve performance, it may lead to instability and increased heat production. If you encounter problems, consider reverting to the standard clock settings.

If the problem persists, please reach out to our support team.

Troubleshooting

E.g., crashes, low performance, connectivity issues, or game not launching.

Share as many details as you can, including how to reproduce the issue

Please attach your dxdiag.txt and any useful video/screenshots; compress to a .zip/.rar.

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