If you're experiencing game issues such as crashes, performance, etc., please go through this guide as a first step:

General Maintenance Tips for All Devices

• Restart your device.
• Keep your Operating System up-to-date.
• Reinstall or verify the integrity of the game files.
• Ensure your device meets the game's minimum hardware requirements.

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For Computers

• Verify game files or reinstall the game to ensure nothing is missing or corrupted.
• Update your graphics card drivers (Nvidia, AMD, or Intel) to the latest version.
• Install any pending OS updates (Windows or other) to enhance stability and compatibility.
• Close background applications that could interfere with the game, especially overlays like Discord and GeForce Experience.
• Run the game as Administrator: Right-click the game's executable file and select "Run as Administrator."
• Follow our Easy Anti-Cheat (EAC) guide if the game uses EAC.
• Disable overclocking/undervolting: While these can improve performance, they may cause instability and overheating. Try reverting to default clock settings if issues persist.
• Check for overheating, as it can lead to crashes. Ensure adequate cooling and monitor temperatures while playing.
• For (high-end) Intel Core 13th and 14th Gen K/KF/KS, please check our guide here.

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For Steam Deck

• Check if the game is verified for Steam Deck.
• Adjust Proton versions to potentially solve compatibility issues.
• Lower graphics settings to reduce system load and check protondb.com for community recommendations.
• Turn off any non-essential third-party applications when in Desktop mode.
• For more troubleshooting guides, click here for hardware and here for software.

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For Android/iOS

• Ensure that your device has enough space and memory.
• Check for Overheating; allow your device to cool down.

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For PlayStation

• Restore licenses to fix authorization issues.
• If using a disc, clean it gently with a soft cloth.
• Verify the PlayStation Network status if you're experiencing connectivity issues.
• For more guides, click here.

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For Xbox

• Hold the Xbox button on the front of the console for at least 10", then start the console again.
• Switch profiles or remove and re-add your profile to resolve user-specific issues.
• Check Xbox Live status for network issues.
• Clean game discs properly to avoid read errors.
• For more guides, click here.

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For Nintendo Switch

• Restart by holding down the POWER Button for at least three seconds, select Power Options and then Restart;
• Consider downloading games directly to system storage to improve performance.
• Check for corrupt data and update software.
• Reset cache - Warning: this will delete saved IDs, passwords, cookies, history, and other cached website data. It will not affect the user's downloaded games or game save data.
• Format or replace microSD cards if experiencing issues.
• For more guides, click here.

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If crashes continue after these steps, please fill in the form below to contact our support team for further assistance.