Troubleshooting BattlEye Issues

BattlEye is an anti-cheat system used by many online games. If the game won’t launch, crashes on startup, or shows BattlEye-related errors, try the steps below.

General BattlEye troubleshooting

• If on Linux/Steam Deck, make sure you install the Proton BattlEye Runtime under your Steam library!

• Temporarily disable software with overlays or background services, such as Razer Synapse, Nvidia App, Discord overlay, MSI Afterburner, or similar tools.

Game won’t launch crashes on startup
(e.g. Please verify the integrity of the game files error)

• Verify the game files through Steam.

• Reinstall BattlEye by running Install_BattlEye.bat from the game folder.

• Update Windows, your GPU drivers, and other system drivers.

• Run the launcher as administrator and start the game directly from it.

• Try moving the game into the same drive as your OS

“Failed to Initialize BattlEye Service” error

• Open Windows Core Isolation settings.

• Disable Kernel-mode Hardware-enforced Stack Protection.

• Restart your PC and try launching the game again.

Blue screen (BSOD) when launching the game

• Update your BIOS and drivers! This is very important if you are using a high-end Intel 13th or 14th Gen CPU.

• Open Command Prompt as administrator.

• Run: verifier /reset

• Restart your PC.

Kicked from game: “Client not responding”

• Restart your router.

• Close unnecessary background apps.

• Open Services with Win + R → services.msc, find BattlEye Service, right-click it, and restart it.

BattlEye error codes

• Error 30: Client not responding

  • BattlEye isn’t receiving a response from your device.

  • Check your connection, restart your PC and router, and close unnecessary background apps.

• Error 31: Query timeout

  • BattlEye’s servers aren’t receiving a response from your device.

  • Check your connection, restart your PC and router, and temporarily disable any VPN or proxy.

• Error 32: Bad packet

  • BattlEye received an invalid packet. This can also happen if its service is closed while playing.

  • Restart your PC, close unnecessary background apps, and make sure the BattlEye service remains running.

• Error 33: Game restart required

  • The game was started without BattlEye protection.

  • Close the game completely and restart it using the BattlEye-enabled launch option.

• Error 34: Bad client version

  • Your BattlEye client is outdated or unsupported.

  • Verify the game files, reinstall BattlEye, or reinstall the game if the issue continues.

• Error 35: Bad service version

  • Your BattlEye service is outdated or unsupported.

  • Verify the game files, reinstall BattlEye, or reinstall the game if the issue continues.

• Error 36: Disallowed program

  • BattlEye detected a blocked program. This doesn’t necessarily mean you were cheating and won’t automatically result in a ban.

  • Close the program named in the error and restart your PC.

• Error 37: Corrupted memory

  • BattlEye couldn’t verify the integrity of its protection.

  • Restart your PC and close or uninstall unnecessary background programs.

  • If the issue continues, repair or reinstall Windows as a last resort.

• Error 38: Corrupted data

  • BattlEye detected corrupted or modified game data.

  • Verify the game files or completely reinstall the game.

• Error 39: WinAPI failure

  • A critical Windows function failed.

  • Restart your PC, update Windows and your drivers, and close unnecessary background programs.

  • If the issue continues, repair or reinstall Windows as a last resort.

• Error 40: Unsupported platform

  • If on Linux/Steam Deck, make sure you install the Proton BattlEye Runtime under your Steam library.

  • If it persists, please launch the game from a supported Windows system.

• Error 41: Global ban

  • BattlEye has globally banned the account.

  • Game support can’t remove BattlEye global bans; please contact BattlEye's support instead: https://www.battleye.com/contact/

For more issues and troubleshooting steps, please check the BattlEye FAQ.