[PC] The game doesn't start

Make sure that your GPU and Windows are up-to-date and that your PC meets the minimum requirements;
Check if your internet connection, and especially latency, is optimized for gaming;
Completely delete any file on your Secret Neighbor installation folder and rename (to anything) your "Secret Neighbour" folder under %UserProfile%\AppData\LocalLow\Hologryph;
Reinstall the game and run it again;
Run the Steam client and the game as Admin.

Troubleshooting

E.g., crashes, low performance, connectivity issues, or game not launching.

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