If you need assistance with the game, please follow these steps:

1. Update your Windows and GPU drivers.

2. Verify the integrity of the game files or reinstall the game.

3. Ensure your PC meets the minimum hardware requirements (Intel i3 2125 3.30 GHz, 4GB RAM, Nvidia GTX 550 ti)

4. Run the game as Admin and ensure your Antivirus or Firewall isn't blocking the game from starting or installing correctly.

If the problem persists, please reach out to our support team by filling in the form below.

Known issue: Inconsistent frame rate/freezing on later Windows 11 updates — temporarily lowering your mouse polling rate (e.g., to 500 Hz or 125 Hz) may resolve the issue.