General troubleshooting

If you need technical assistance with the game, please follow these steps:

Ensure your device is up-to-date and meets the minimum requirements, as not meeting them can lead to unexpected issues like crashes or visual glitches.
Make sure you have at least 5–6 GB of free storage (ideally around 20% of total space)
Avoid high device temperatures, as thermal throttling can significantly reduce FPS
Set the game to 30 FPS
Disable Low Power Mode, as it limits CPU/GPU performance
Close unnecessary background apps and disable Background App Refresh (Settings → General) to free up RAM
Reinstall the game.

If the issue continues, reach out to our support team by filling out the form below:

Troubleshooting

E.g., crashes, low performance, connectivity issues, or game not launching.

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