General troubleshooting

If you need technical assistance with the game, please follow these steps:

Ensure your PC meets the minimum hardware requirements.
Update your GPU drivers and Windows.
Verify game file integrity.
Long loading times: lower graphics settings.
Check here for connectivity issues.

If issues persist, provide a detailed description and your player.log and player-prev.log files from: %USERPROFILE%\AppData\LocalLow\Hologryph\SAND

For disconnects, crashes, missing Tramplers, or inventory issues, please also provide us with:

Your 17-digit SteamID.
Approximate time the issue occurred.
Did it happen on the Trampler or outside?
Were you using a custom or default Trampler?

Troubleshooting

E.g., crashes, low performance, connectivity issues, or game not launching.

Name*

Email*

Issue description*

Share as many details as you can, including how to reproduce the issue

How often does it occur?*

Media and files*

Please attach your player.log from %USERPROFILE%\AppData\LocalLow\Hologryph\SAND and any useful video/screenshots; compress to a .zip/.rar.

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