If you need technical assistance with the game, please follow these steps:

• Ensure your PC meets the minimum hardware requirements.

• Update your GPU drivers and Windows.

• Verify game file integrity.

• If you experience long loading times, try lowering your graphics settings.

• Check here for connectivity issues.

If issues persist, please provide a detailed description along with your player.log and player-prev.log files from: %USERPROFILE%\AppData\LocalLow\Hologryph\SAND

In case of crashes, please provide your crash dump file as well, located under: %USERPROFILE%\AppData\Local\CrashDumps

Remember to include as many in-game details as possible, such as what you were doing, whether you were near an island or fort (please include the POI name), and how many players, trampers, or ironclads were nearby.